Info and response from Tivo Support
The support guys, asked me to provide this information, when I was able to cold boot the TiVo
+++++++++++++++++++++++++
Hi Malcolm,
Please kindly note down the following values for the identified tuner:
Tuner:
Current Tuning Status:
Channel:
Frequency:
Modulation:
Connector Type:
Signal Source:
Signal Strength:
Signal Lock:
Program Lock:
Seach Complete:
MER:
Pre-Viterbi Errors:
Post-Viterbi Errors:
Packet Errors:
Once you've retrieved this information, please reply to this email with the diagnostic values completed.
Regards,
TiVo Support.
+++++++++++++++++++++++++
I provided this info, for the 10 minutes that the TiVo was functional. ( it re-booted, and then grey screened "AGAIN" )
Tuner: 0
Current Tuning Status:
Channel:9
Frequency:191500 khz
Modulation: COFDM
Connector Type:RF
Signal Source:Terestial
Signal Strength:94
Signal Lock:YES
Program Lock:YES
Seach Complete:YES
MER:320
Pre-Viterbi Errors: 4000 +
Post-Viterbi Errors:0
Packet Errors: 0
I must mention that TiVo support did not contact me after I sent them the info via email at around 5:30pm :mad:.
I rang them back at 9:15am the next morning, and they were unable to see or read the info in the email ( what a great system the Tivo support has)
I went through the results, and support advised that the signal strength is to high, ( it has been fine for 6 week ), and that it need to be around 70, so i need to purchase an Antenna Attenuator, which I will do form Jaycar at Thomastown today, ( they have one in stock, plus the cable )
http://www.jaycar.com.au/ShowLargeph...enuator&IMAGE=
for $12:50, and I will see what happens.
Its frustrating , that it did work for 6 weeks , and now it doesn't ( the TiVo ):confused:, and I now have to go and buy other things to try and make it work. I wonder if TiVo will refund the money I spend at Jaycar if it doesn't fix the problem.
If its a know problem , why don't TiVo, design around the issue, Its a bummer that I have good signal strength.
I will let you know the results when I get things up and going, mind you the 5hr cold boot is a pain, as I can only try one thing per night.
Malcolm
Re-boot without the Antenna
Peter
I disconnected the antenna and plugged back in my Tivo , and what do you know after about 20 Minutes it re-booted, and re-booted, and then went to the grey screen.
Looking in the US TiVo forums, it sound like a suspect power supply, but I think that the support guys roles are like insurance companies, deny, deny deny, and then deny, just dont get the device for repair if at all possible.
;)
Well its 5:30, to late to organise a courier, today, so I guess that support have won, for another weekend.
I'm not sure how I go about bagging TiVo, but I have options available, I'm sure Channel 9 would be pleased to Bag Channel 7 and TiVo Australia for lack of (Genuine ) support, :)
Malcolm