If your having trouble, how about trying the mailing list
If your new to the TiVo, and you've tried to find the answer to your question here but haven't found it, how about signing up to/searching the OzTiVo mailing list. Go to the link below. There's lots of good TiVo information there, including a link to sign up to the mailing list
http://www.oztivo.net/twiki/bin/view updated 18/6/08
All of the guys who have done all the work in getting the TiVo to where it is in Australia now read this list, and respond to messages quickly. They can deal with difficult questions, as well as the simple questions from newbies.
This list has been going for quite a few years, so almost any question you have, will probably have come up there before.
Charlie