View Full Version : No response from support@mytivo.com.au !!

21-12-2010, 10:03 AM
Has anyone else had any problems getting a response out of TiVo Support??

I have had a tuner problem with my TiVo, and emailed support@mytivo.com.au 4 weeks ago to get some help. After an initial email from them (requesting some additional information, which I provided), I have got no response from them whatsoever, despite repeated reminder emails from me. I am getting increasingly frustrated, but am not sure what I can do!

Does anyone have any suggestions on how else I can contact TiVo to get some help?


22-12-2010, 12:53 AM
Can you give me specific details. Case number, last time you contacted them, last time they contacted you, what was said etc.


22-12-2010, 09:14 AM
Hi Peter,

My initial email was sent on 25 November, outlining the problem in relation to the tuners. TiVo Support responded on 2 December, requesting that I provide them with the diagnostic values for the major broadcasters' channels. I was given an Enquiry ID #JFJ-72984-861.

I then provided the requested diagnostic information by email the following day (3 December), after which TiVo Support responded on the same day suggesting that some of the data I provided was incomplete. I responded later that same day advising them that the data I had provided was not incomplete, but was just showing as being blank on the diagnostic screen (hence there was no information to provide).

As I did not get any response from TiVo Support by 8 December, I sent them an email reminding them that I was still waiting for a response. After no contact, I then sent another email on 16 December again requesting that they assist me with my query. Despite my numerous emails, I have had no contact from them in almost 3 weeks. In all cases I have copied in my previous emails and have provided the Enquiry Number in the email subject heading.

Is there anything you can suggest that I do?? My TiVo has not been receiving or recording any channels for a month now!

Many thanks,


23-12-2010, 06:41 PM
Can you please PM me your TiVo Serial Number, Name, Phone, Email details. Also what Country, State, City you are in (or add it to your profile here).


25-12-2010, 11:19 AM
Thanks Peter - I've PM'd the details to you.

Cheers - David

25-12-2010, 01:58 PM
I'll see what I can do, but not sure who is around this week.

In the meantime, could I suggest you start a new case number but attach the previous emails.

That should bump the issue for them.