Extend Recordings Broken

[nedsnow]

Hi,

Has anyone else noticed a problem with automatic recording extension? For the past couple of weeks, both of my Tivos have been extending for only one minute instead of ten, causing me to miss the ends of several programs before I worked out what was happening. It's a nuisance to have to manually extend every recording to get the whole thing.

I tried emailing Tivo support, but so far I've received responses suggesting I turn on extensions (duh!), rescan channels, and "Clear and Delete everything", none of which seem to have any bearing on the problem. It seems to me that they've stuffed up a software change and broken the feature. Maybe if a bunch of people complain, they might do something!

Ned Snow

[petestrash]

I have not had any issues like you describe.

When you set a recording to extend automatically, do you see the +10 shown?

Peter.

[nedsnow]

When you set a recording to extend automatically, do you see the +10 shown?

What I see depends on the channel. I did a test on 30/5 and got the following results:

Channel 2: +1
Channel 3: +5
Channel 7: +1
Channel 9: +10
Channel 10: +1

I did it again on 31/5, and got the same result, except for channel 7 which showed +10

Both of my Tivos show the same thing. I'll try the test again tonight.

[petestrash]

I don't know what state you are in, but I'm in WA and not seeing the same as you.

Things like this are set for individual stations, so may only be an issue in your area.

If was a statewide issue, I would have thought there would have been more complaints by now.

Are the upcoming recordings on the todo list also shown the same way?

Peter.

[Skolink]

EndPadPlus is not compatible with TiVoHD is that correct? It seems to support the S2 DirecTV dual tuner, but nothing newer. EndPadPlus on the Series1 is so much better than the automatic padding on the TiVoHD.

[petestrash]

Actually I can some issues going forward, but only on a couple of new Season Passes.

What state are you in?

Peter.

EDIT: this was in response to my post, skolink posted at the same time.

[petestrash]

EndPadPlus is not compatible with TiVoHD is that correct? It seems to support the S2 DirecTV dual tuner, but nothing newer. EndPadPlus on the Series1 is so much better than the automatic padding on the TiVoHD.

EPP runs fine on our TiVo HD's, but need to remove and reprogram the PROM to allow foreign programs to be loaded.

Peter.

[nedsnow]

Actually I can some issues going forward, but only on a couple of new Season Passes.

What state are you in?

Peter.

EDIT: this was in response to my post, skolink posted at the same time.

I am in NSW. I did the test again, with the same results as my original test: 2, 7 and 10 are +1 minute, 3 is +5 minutes, and 9 is +10 minutes.

[petestrash]

I think this may be in testing the new actual run times that are going to be used. ie 8:33 finish instead of the generic 8:30 which is in the pipeline. Are you showing more accurate start times and durations?

Peter.

[Skolink]

... but need to remove and reprogram the PROM to allow foreign programs to be loaded.
Fantastic. Now I have a real reason to do so. Now to find a time when it isn't being used...

[nedsnow]

I think this may be in testing the new actual run times that are going to be used. ie 8:33 finish instead of the generic 8:30 which is in the pipeline. Are you showing more accurate start times and durations?

Peter.

The guide shows lots of odd minute start and end times, but this does not mean the recording captures the end of the program. As I said, it was missing the last couple of minutes of a couple of programs that alerted me to the issue.

[petestrash]

If you can tell us which programs you missed the end on what channels, on what dates and in which cities, I can pass this on to Hybrid so that they can improve the system.

Peter.

[nedsnow]

I can't be very specific. It was a while ago that I worked out what was going on, and since then I wasted a bunch of time with Tivo Support before finding this forum. I now always manually extend the end times precisely so I don't miss the end. Perhaps you could pass on to them that they could improve the system by going back to the way it was supposed to work according to their instructions. :-(

Ned

[petestrash]

Feel free to send that to support yourself.

Tivo have to do a balancing act between allowing more shows to be recorded in a given time frame (many people complained about the 10 minutes padding which generally worked) and trying to accommodate the local stations inability to run to schedule.

I'm happy to pass on any specific issues if you provide the details.

Peter.

[nedsnow]

Feel free to send that to support yourself.

Peter.

Well, I tried that, but support don't believe me, and think I should turn on extend recordings.

I guess I'll have to resign myself to manually extending everything I record.

Thank you for your help.

Ned

[cirom]

im having the exact same problems as you ned with recordings not being extended and with tivo support giving me the same responses not being helpfull at all. for the last month ive had to manually add padding to the end of my recordings with it starting to get frustrating.
its been awhile since your last post about it have you managed to fix it?

[Olorin Firesky]

im having the exact same problems as you ned with recordings not being extended and with tivo support giving me the same responses not being helpfull at all. for the last month ive had to manually add padding to the end of my recordings with it starting to get frustrating.
its been awhile since your last post about it have you managed to fix it?

Here we are in August and I am finding the same problem. Unfortunately, TiVo Support won't give me any assistance at all because my TiVo has gone out of support. Could you imagine if Microsoft said, after 12 months of providing a new OS, "Sorry folks, we aren't supporting this any more". Absolutely ridiculous. Unfortunately we don't live in a service oriented world anymore, it is all about the money.

Did anyone get a resolution to this issue?

[petestrash]

What exactly are the problems you are having, are your recordings not being padded at all or is it just that some are only being padded 1 minute?

Peter.

[cirom]

What exactly are the problems you are having, are your recordings not being padded at all or is it just that some are only being padded 1 minute?

Peter.

most recordings are only being padded by +1min sometimes sbs add +5min if im lucky. turning on extend recordings should always add +10mins to the end of a recording like it always did

[petestrash]

The extend recordings feature was changed a while ago due to complaints from users about 10 minutes being too long, because it was cutting 10 minutes from the beginning of shows that conflict.

HWW who supplies the guide data has started supplying supposedly accurate timings for some shows/stations (mostly Seven and Ten). Instead of show being listed as from 20:30-21:30 the TiVo now has 20:33-21:32 for example, which is the actual time the station is supposed to run this show. Where these accurate timings have been given, TiVo will only pad 1 minute, then if you have a conflict with another show, the most you will miss is the first minute before it switches over (in theory).

The problem with this method is that the stations still cannot run to time, sometimes they start earlier and often they still run later.

The only way to solve this is to add 10 minutes padding to your season passes and any show you manually record.

Please contact support if you feel you are worse off than before, the more complaints they get the more likely something will be done.

Peter.

PS SBS has always had 5 Minutes padding and this has remained the same.