Stuck in guided setup

[eden]

I was changing to the new emulator but I used the instructions for 1.4 not 1.5 without realising. I then tried to make a daily call however the call failed as "dial-in number" could not be chosen. Stupidly I then thought there was something wrong with my phone settings so I then tried to do a guided setup to check them. At this point I then realised that maybe my TiVo image wasn't 1.4 and found out it was 1.5. So then I upgraded my image to 1.6 and performed the remote transfer to the new emulator.

My problem is that i can not get out of the guided setup, make a daily call or watch live tv and there is no guide data.

I can still telnet in...

[NetMedic]

Hi Eden

I am brand new here with very little knowledge but I found it so simple to remove the hd from the tivo, and install a brand new oztivo image that I thought I'd just suggest it. That way you can be sure you're starting off cleanly, and anyone else who posts will know exactly what you have on the tivo HD at the outset.

You've probably already thought of this and I'm sorry if I'm wasting your time.

[eden]

Thanks NetMedic, I have thought of doing that but I think that might have to be a last resort option.

[petestrash]

What is stopping you from completing Guided setup?

Peter

[eden]

It fails when I make a daily call. It says "Failed. No dial-in number chosen" as the reason.

[petestrash]

What postcode are you entering and what source(s) have you selected?

Peter.

[eden]

The program source is cable (I have a dgtech hd set top box because of an ntsc tuner) and the postcode is 03000. After all this is put in it fails when doing the first phone home.

eden

[petestrash]

Do you know how to look up the logs?

If you do could you please zip up your tclient.log and post it here.

if you don't then let me know and I will type up some instructions.

Peter.

[eden]

Sorry peter I think i'll need some instructions. I think I know what you are talking about but I'm a bit scared I'll make more of a mess than I already have.

[petestrash]

ok, what program are you using to access your TiVo, and have you used a program called vi (or vim) or joe before?

Peter.

[eden]

I'm using a Mac with the program Terminal.

Yes I have used joe to edit.

[petestrash]

Ok can you clear your current tclient log by typing:

cat /dev/null > /var/log/tclient

Then try GS again.

Once it fails, try

cat /var/log/tclient

This should list the log to your screen. Copy the details from the screen to a file then post them here either as is, if not too big or zip it otherwise.

Peter.

[eden]

Thanks for the help so far. I'm going away for the weekend but will post those details as soon as I get back to civilization.

[eden]

the tclient log is in the attached zip file.

thanks

[petestrash]

Ok, it's not a proxy error, but an error establishing a dialup connection.

It's very strange that makedialconfig failed and that it is starting at 300bps.

I haven't used dialup on a TiVo, so I will ask others for their tclient to compare.

Peter.

[petestrash]

Not a single person has come forward with their logs.

I have resent the request.

Peter.

[eden]

I have another tivo that is working fine. I'm not sure if it is setup the same but would it help if I showed you it's log?
If so should I telnet it and type just

cat /var/log/tclient

or do I need to also clear the log with

cat /dev/null > /var/log/tclient

and do I need to go through GS too?

Thanks

[petestrash]

If it's also on dialup, then yes it would help.


cat /dev/null > /var/log/tclient

Then just force a daily call and when successful

cat /var/log/Otclient

Peter

[eden]

Here is the log to my other tivo.

[petestrash]

The log you posted does not appear to be a dialup log?

Are you sure you use the phone line with this other TiVo?

Peter.

I could be wrong though as it's very late & i'm tired.

[eden]

The tivo that is not working is plugged directly into my router and the tivo that is working is connected to the same router via a wireless bridge. Also I have a bigpond cable internet connection so I don't know what the dialup connection thing is.

Could this be the problem?

[Darren King]

I don't know what the dialup connection thing is.

Dialup means attempting to connect the TiVo via it's internal modem directly to the telephone line via it's "phone line" connection.

By your description above you have a broadband connection and are using internal network cards in the TiVo which is the more common way of connecting a TiVo and you DO NOT concern yourself with any form of "dialup" method of connection.

If it was me I would have done what NetMedic said on page one ensuring that it is the latest image release (last month) that has all the new emulator settings already patched in and doubly ensure that when you pick networking options you choose the type of network card inside your TiVo and not a dialup connection ;)

But stick with it. Peter just may have a simple non-reinstall fix as he is the expert at sorting upgrade hiccups out. I'll let him take it from here :)

[petestrash]

Ok this was a bit of a red herring, somehow you setup dialup as your connection when you re-imaged. But till now you did not mention that you do not use dial-up. This is why it is failing.

As Darren has suggested, it would be best if started from the beginning by downloading the current ISO.

Peter.

[eden]

Thanks for the help guys.

I only have one last question. If I'm re-imaging the HDD do I have to take it out of the box and attach it to a computer or can I telnet it?

Thanks again for your time.

[petestrash]

Yes, it would be best to start from the very beginning with the drive back in the PC

Peter.