Failed. Service unavailable

[amilgrom]

my tivo has been working fine but tonight i've noticed that it's run out of program data. i tried to use the force daily call now and got the following:

Calls and Updates
Last Successful Call: Monday, Jun 19 at 12:03 pm
Last Call Attempt: Saturday, Jun 24 at 11:20 pm
Last Attempt Status: Failed. Service unavailable
Next Scheduled Call: Sunday, Jun 25 at 12:59 am
Prog. Guide Data to: Sunday, Jul 02, 2006
Software Version: 3.0-01-1-000


- i've rebooted the tivo & my computer
- no network/internet settings have changed
- i can communicate with the tivo via the webremote etc

any advice would be great,

thanks!

[snoddy]

I had a different problem that invovled season pass's but the way i fixed it was to do a guided setup again. (reset option from setup menu with the guided setup)
It doesn't delete any of your season pass's and you'll keep all your now showing episodes and it only takes about 15min so if i were you i'd give that a try.
as to why it happened i haven't got a clue.

[petestrash]

Amilgrom, who is your ISP?

We have had recent reports of problems with TPG.

Peter.

[mrbarry]

I Have exactly the same problem here and with TPG.
Any suggested workaround?


James

[mrbarry]

ok. I've done the manual load slice thing.
Got all channels except ABC2 Dig.
I'll live with that for now.
I'll start looking through logs.

James

[amilgrom]

Amilgrom, who is your ISP?

We have had recent reports of problems with TPG.

Peter.


yeah it's TPG - any ideas what's causing it?

thanks,

A

[petestrash]

It looks like TPG have added a transparent proxy which has stuffed up quite a few TiVo's.

The best/easiest thing to do is to call TPG and get them to remove 131.244.9.101 from the new proxy or make the proxy compatible with http 1.0.

Failing that you will need to install emuproxy2 on your TiVo see BypassTransparentProxyServer (http://minnie.tuhs.org/twiki/bin/view/Network/BypassTransparentProxyServer).

Peter

[anynamebuttpg]

I also have seen the same issue stuff my guide downloads up. Unfortunately I wasn't smart enough to read the forum before reimaging my drive and starting from scratch.

I called TPG this afternoon, 25/6 1:30pm. I was told to send an email to :-

'squid@tpg.com.au'
I wrote :-

I am having trouble since an IP address has been added to your transparent proxy server. I have been asked by your help desk to sent an email and ask for it to be removed. Please see below.

It looks like TPG have added a transparent proxy which has stuffed up quite a few TiVo's.

The best/easiest thing to do is to call TPG and get them to remove 131.244.9.101 from the new proxy or make the proxy compatible with http 1.0.

LETS SEE WHAT IF ANYTHING THEY DO!

[amilgrom]

ok, just got off the phone from TPG - i spoke with Kenny, she was quite helpful.

she was aware of the issue with tivos (probably a couple of people have already called in) & said that they will remove me from the transparent proxy.

apparently they have to put a request into "squid" to do this and it might take a couple of days...

is there a way to get info to the tivo in the meantime?

thanks,

A

[petestrash]

Try forcing a daily call now.

Some people have reported the proxy has already been removed from some states.

Peter.

[anynamebuttpg]

It seems to be working, can now connected and download on the Gold Coast.

[amilgrom]

It seems to be working, can now connected and download on the Gold Coast.

yep, melbourne working too..

thanks for all the help!

A

[DavidH]

I've been having this problem intermittantly over the last few months but I'm a Bigpond Cable user. Is anyone aware of what I can do to sort this out?

[daggo]

I seem to be in the same boat. Are there any Exetel users having problems?

[DavidH]

In my case I've looked at the logs on both my TiVo's. They seem to be connecting, they get as far as either Setting Clock or Downloading. They then either freeze up for several minutes (waiting for something) and then bring up the message "Failed. Call Interrupted". Alternatively, they come back with "Failed. Service Unavilable.) Anyone have any ideas?

[petestrash]

How old is the image that both of you are using?

David: Bigpond cable needs a heartbeat to stay online, what is providing this when your PC is off?

Daggo: how long have you been having the problem, I also use Exetel, but have not been at home for the last 3 months to confirm it is still ok.

Peter

[daggo]

Well I am umm arring about exetel. I gave a mate a TiVO without a network card a couple of weeks ago, and he is on extel too. Set it up and showed him how to to do a call with his laptop etc. I made it work and went away. But when he went to do a call it just sits there saying "setting up". I put this down to him not his way around the TiVO universe yet, and I'd fix it up we I see him next.

Then I seem to get the same problem. I did notice that for my TiVO to show the those other 3 channels that came on (FoxSports3 etc). That I didn't get the message that were ready for me until last week. I didn't give it much thought as it didn't change the channels numbers of all the other channels, and I wasn't all the interested in them anyway.

It was pointed out to me that exetel were/are going to throttle P2P stuff (so is big poo) and I don't know how they are going to do it and if it will have an impact on TiVO. I was waiting for more info before I started pointing the bone at exetel. I started a new theard about my problem so I'll pass info I get there.

[DavidH]

Pate, I'm using 1.4 on both Tivo's. Neither TiVo will update even when I force a call in TivoWeb. They will occasionally update after about 20-30 calls.

[DavidH]

This may be way off the beam but could there be a problem with Minnie? Both TiVo's seem to be able to connect (no transparent proxy issue that I can see) and then terminate part way through. I don't seem to have any network issues that I can determine and the ISP (Bigpond) remains connected via my Router. An extract from the tclient log is shown below

Oct 15 11:50:36 (none) comm[144]: PartialDownload found file /var/packages/message-20000016.slice
Oct 15 11:50:36 (none) comm[144]: About to execute: /tvbin/sha </var/packages/message-20000016.slice 2>&1
Oct 15 11:50:37 (none) comm[144]: Command succeeded
Oct 15 11:50:37 (none) comm[144]: PartialDownload got chksum 0x7AA15594C532437D844B8E3ABF94ECA95AEF72AF for /var/packages/message-20000016.slice
Oct 15 11:50:37 (none) comm[144]: PartialDownload found file /var/packages/NS02000_13435-13449.slice.gz
Oct 15 11:50:37 (none) comm[144]: About to execute: /tvbin/sha </var/packages/NS02000_13435-13449.slice.gz 2>&1
Oct 15 11:50:37 (none) comm[144]: Command succeeded
Oct 15 11:50:37 (none) comm[144]: PartialDownload got chksum 0xF84B5B3A889B50BE7A9B5507E5AD611C2A2E8F24 for /var/packages/NS02000_13435-13449.slice.gz
Oct 15 11:50:37 (none) comm[144]: CallService: Start err 0
Oct 15 11:50:37 (none) comm[144]: CAM_ID not found.
Oct 15 11:50:37 (none) comm[144]: CallStatusReporter: Phase: Dial, Status In Progress
Oct 15 11:50:37 (none) comm[144]: CallStatusReporter: sending message "CL|30"
Oct 15 11:50:37 (none) comm[144]: Backdoor code 4, enable calls via broadband
Oct 15 11:50:37 (none) comm[144]: Using Ethernet. Not starting modem/pppd.
Oct 15 11:50:37 (none) comm[144]: CallStatusReporter: Phase: Start_Auth, Status In Progress
Oct 15 11:50:37 (none) comm[144]: CallStatusReporter: sending message "ST|33"
Oct 15 11:50:37 (none) comm[144]: CommUtil: connection to host 127.0.0.1, port 8000, err 0x0
Oct 15 11:50:37 (none) comm[144]: Uploading HTTP Header for modLog of /var/log/svclog: POST /tivo-service/mlog.cgi HTTP/1.0^M Content-Length: 722^M ^M
Oct 15 11:50:39 (none) comm[144]: read HTTP Header: HTTP/1.1 200 OK^M Date: Sun, 15 Oct 2006 01:50:33 GMT^M Server: Apache/2.0.54^M Connection: close^M Content-Type: text/plain; charset=ISO-8859-1
Oct 15 11:50:39 (none) comm[144]: SvcLogRqst::verify: enter
Oct 15 11:50:39 (none) comm[144]: SvcLogRqst::verify: unlink(/var/log/svclog.upload)ed (status = 0)
Oct 15 11:50:39 (none) comm[144]: couldn't stat input file, reason = No such file or directory
Oct 15 11:50:39 (none) comm[144]: NetAgent::doXfer: open failed on Rqst : No such file or directory
Oct 15 11:50:39 (none) comm[144]: drainGetPostQ: doXfer failed err=65535 (0xffff)
Oct 15 11:50:39 (none) comm[144]: Xfer Performance Log says errors are Ok!
Oct 15 11:50:39 (none) comm[144]: CommUtil: connection to host 127.0.0.1, port 8000, err 0x0
Oct 15 11:50:39 (none) comm[144]: read 392 bytes of upload data for FourOneOneRqst
Oct 15 11:50:55 (none) comm[144]: CommUtil: connection to host 127.0.0.1, port 8000, err 0x0
Oct 15 11:50:55 (none) comm[144]: read 2272 bytes of upload data for HServerRqst
Oct 15 11:50:58 (none) comm[144]: Required Parameter ERR_MSG not present
Oct 15 11:50:58 (none) comm[144]: Required Parameter AREA_CODE_OBJ not present
Oct 15 11:50:58 (none) comm[144]: Required Parameter TOLL_FREE_AUTH not present
Oct 15 11:50:58 (none) comm[144]: Required Parameter TOLL_FREE_NUM not present
Oct 15 11:50:58 (none) comm[144]: NetAgent: drainEvalQ failed, err = 0xffff
Oct 15 11:50:58 (none) comm[144]: CallService: NetAgent Process err 65535
Oct 15 11:50:58 (none) comm[144]: CallService: NetAgent failed, status 0xffff
Oct 15 11:50:58 (none) comm[144]: CallService: EndCall start
Oct 15 11:51:00 (none) comm[144]: CallStatusReporter: Turning off-hook LED off
Oct 15 11:51:00 (none) comm[144]: Recover private logs
Oct 15 11:51:00 (none) comm[144]: Opening old private log files
Oct 15 11:51:00 (none) comm[144]: Reverting private logs
Oct 15 11:51:00 (none) comm[144]: Cleanup: GetAddDiskBasedDirectories returned <70001> "0x70001"...skipping cleanup
Oct 15 11:51:00 (none) tcphonehome[144]: CallService return status 0xffff
Oct 15 11:51:00 (none) tcphonehome[144]: GetPostalCodeVersion - /PostalCode/02000 ServerVersion=61
Oct 15 11:51:00 (none) tcphonehome[144]: debug: sumServerVersion=61
Oct 15 11:51:00 (none) comm[144]: CallStatusReporter: Phase: Start_Auth, Status Failed

[DavidH]

Just managed to force a call for both TiVo's. Think I managed to work out what's going on and I feel like a right Twit! I have VOIP as well and the Router is set to ensure that I am connected at all times. By resetting the timeout on the Router to 5 mins, both Tivo's seem to be able to connect. I'll keep watch and see if the problem is solved permanently.

[petestrash]

This may be way off the beam but could there be a problem with Minnie? Both TiVo's seem to be able to connect (no transparent proxy issue that I can see) and then terminate part way through. I don't seem to have any network issues that I can determine and the ISP (Bigpond) remains connected via my Router. An extract from the tclient log is shown below
...Snip...

Oct 15 11:50:37 (none) comm[144]: Uploading HTTP Header for modLog of /var/log/svclog: POST /tivo-service/mlog.cgi HTTP/1.0^M Content-Length: 722^M ^M

This line tells me that you have/had a proxy issue. It should read HTTP/1.1 same as the next line.

But if it's working again, well and good.

Peter.

[petestrash]

It was pointed out to me that exetel were/are going to throttle P2P stuff (so is big poo) and I don't know how they are going to do it and if it will have an impact on TiVO. I was waiting for more info before I started pointing the bone at exetel. I started a new theard about my problem so I'll pass info I get there.

P2P throttling will not affect the TiVo as it uses Wget's to pull the info down.

Peter.