Hi Don, welcome to the OzTiVo Forums and sorry to hear you have had a bumpy start.
You could have a power supply problem, a faulty IDE cable (or one plugged in the wrong way maybe?) or a fault in the IDE controller on the TiVo motherboard.
The first thing you can do if you have access to a multimeter (voltmeter) is measure what voltage you are getting on the yellow (12V) and red (5V) wires when measured between either one of them to either the metal case of the TiVo or the black power wire. If you have anything +/- 10% tolerance then you have a problem. Also check that the other end of the hard disk power harness is actually plugged in properly to the power supply. Sometimes a wiggle here will reveal a bad connection or a plug not seated right.
If you do suspect the power supply I can exchange yours for another or even loan you a power supply.
That's correct. That screen is actually in the PROM chip on the circuit board. It does not go away until the hard disk starts booting the TiVo which of course is not happening for you.TiVo displays a splash screen - No OzTivo logo - just TiVo loga and some message about starting up which does not go away.
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