the username tivo needs to be all in lowercase.
In Australia we have a 10 digit MAK and is all numbers, not alphanumeric. I have not heard of a 12 digit alphanumeric MAK, not saying it's wrong just have not heard of one. You just enter all the numbers no spaces, dashes etc.
have you checked you MAK from the TiVo's menus to make sure you are entering the correct MAK? (Messages & Settings>Account & System Information>Media Access Key).
Peter.
Bookmarks