Gray Screen on my Tivo

[j30max]

numerous times, actually everyday until wed when i got fed up with their "i'll call you back in 10mins" and they never ever did.

i also emailed them daily, as they can deny receiving calls from me, but I have a email trail that they cannot deny.

i can even give you names of all the "consultants" i spoke to, who all escalated my case to level 3 techs, if you want.

also, this has prevented me from buying a 2nd tivo, as i really do not want to deal with this sort of company.

sorry about the rant, but I tried my best to remain calm for a long time.

[petestrash]

yes, it has been a real long time.

I'll see if I can get someone a hybrid to step in.

Peter.

[j30max]

thanks Peter

I appreciate your help.

Cheers

[rhamer]

Add me to the club, my TiVo got the grey screen of death as well.

I tried all the 6 hour turn off type stuff to no avail.

So I bit the dust and rang TiVo support.

They did nothing but take my name and promise to call me back..... They never did.

I called them again and asked why they didn't call me and the guy didn't know and didn't know how to find out......

I went through the standard turn off for 6 hours and disconnect the aerial stuff which I told them I had already done. I asked why they wern't doing something about what was obviously a common well known fault.... he just denied it (of course)

So I have to wait 2 days for the problem to be escalated and for someone to call me back.

However some good news. I left it turned off for about 12 hours, disconnected everything except the power and composite output, and it booted up.

It's been 24 hours, so far so good.

Regards

Rohan

[rhamer]

Broken again, suprise suprise.

I'm now going to start recommending against buying a TiVo.

Believe me I used to be TiVo's biggest supporter, not any more.

TiVo HD is a piece of junk DON'T BUY ONE.

Yet my series 1 still purrs along beautifully.

Rohan

[Mick Molloy]

After about 5 years of S1 Tivo service (3 units running) I finally took the plunge and got a Tivo HD ....

Well as you can see I am posting in this thread for a reason... my new Tivo lasted 1 day...the GSOD.. Gray Screen of Death

I tried all the fixes in this thread and no luck.....

I called Tivo service on Sat and went through everthing with the tech... no luck ... I get a gray screen then reboot repeating..

I called this morning afternoon about 2pm to follow up and he said it was still with a level 3 tech and I WILL hear an answer today...

At 5:30pm I called and said .. guys .. still waiting... they said it's OK we shut at 7pm..

now 8pm...



Tivo 5 days is long enough to decide that my new Tivo HD is Rooted... send me a new one already please.

Mick

[rhamer]

I got mine going again by leaving it unplugged completely fo 12 hours, then just plugging in the power (nothing else) and waiting about 20mins.

Eventually the resolution lights came on and then I was able to plug everything else back in.

Still very unhappy.

Rohan

[petestrash]

Tivo 5 days is long enough to decide that my new Tivo HD is Rooted... send me a new one already please.

You might get a quicker turnaround by just returning it to the retailer as DOA.

Peter.

[j30max]

yes, take it back to retailer and they will replace for you.

If you read my previous posts, tivo support is quite an adventure.

cheers

[Mick Molloy]

Tivo got back to me today.... "please contact your retailer"....

Email sent ... more waiting to come (it was an online seller)

It has been off for 6 days now ... maybe I should just try again..

Mick