numerous times, actually everyday until wed when i got fed up with their "i'll call you back in 10mins" and they never ever did.

i also emailed them daily, as they can deny receiving calls from me, but I have a email trail that they cannot deny.

i can even give you names of all the "consultants" i spoke to, who all escalated my case to level 3 techs, if you want.

also, this has prevented me from buying a 2nd tivo, as i really do not want to deal with this sort of company.

sorry about the rant, but I tried my best to remain calm for a long time.