Every morning when I turn on TIVO channels 1 and 2 have disappeared

[johboy1234]

Every morning when I turn on TIVO, channels 1 and 2 have disappeared, I rescan the channels and they come back, but the next morning there is a message saying my antenna has changed and 1 and 2 are gone. This has only started happening in the last couple of weeks, basically since PRIME and Maori TV have been added to the EPG. Any suggestions?

[DJC]

I have the same problem as well. Looks like the TVNZ transmitted channels only 1 +2 + U + 7

Let me guess ... you are in Dunedin?

[johboy1234]

YES I am in Dunedin, how did you know? Anyone got any solutions?

[DJC]

Because I have the same problem ... and I think it only occurred after the frequency reshuffle in Dunedin on the 24th Jan

As yet no answer, although I've been testing a bunch of things

Have you changed your TiVo's Hard disk or is it the original?

[johboy1234]

Its the original, I have had it about 18months or so.

[DJC]

OK, so that eliminates that ... I've thrown a 2TB in mine, so thought that might be the issue.

I have a few splitters etc running signals around the house ... my last resort is that the signal is too low on the frequency that the TVNZ transmitter is on (there are three transmitters, the other two are ok mediaworks/kordia), However looking at the signal strength meters etc it looks ok/the same and a TV plugged into same place has no issue... work in progress

[johboy1234]

I dont think it is our setups, I think its something to do with the changeover on 24th of Jan, as thats when my problems started.

[DJC]

Service Issues

Some customers may be experiencing repeated channel scans, this was caused by the launch of some new digital broadcasters across New Zealand. From Wednesday 22nd February 2012 our Operations Team will be rolling out a software update, which resolves this issue. We expect all New Zealand TiVos to have automatically downloaded and installed this update within the next 10 days.

Thank you for your patience with this issue, if you are continuing to experience this problem please contact the Telecom My TiVo Support line.

[johboy1234]

YAY!!!!! Thats great I can't wait.

[DJC]

I see a 11.3b5 image on one of my tivos, the one with the problem is a b4 ... some something must be happening

Bit of a shocker that it too over a month to sort it out!