Hi all, just to close the loop...

I was concerned that by taking the course of action advised by TiVo support, that I would lose my recordings - hence I queried with them and they took a while to confirm. their response came through as follows. Basically disconnecting teh expander will delete the recordings, which I dont want to do, so I will continue to watch and delete from most recent in an attempt to finally find the corrupted show. Once I have worked my way through all the shows, if it is still slow, I will then reformat the drive which I am quite sure will fix my issue.

"Hi Peter,

Apologies for the delay, yes if you unplug the Expander drive and run the TiVo without it, it will delete all recordings on the expander drive, unfortunately. If you are not prepared to do this, I would suggest deleting any recent recordings that were made (around the period that the TiVo slowed down) as one may be corrupted and caused the slow down. If this does not work, I'm afraid the only option is to remove the expander drive, which will re-format it. It could be that something has corrupted on the expander drive and this is causing the slowdown. The removal and reconnection will reformat the drive and clear any corruptions that may have occurred - just be sure to watch anything you want before doing so.

For any future enquiries related to this issue please reply to this message leaving the reference number in the subject.

Regards,

Hybrid TV Level 3 Support

On Sat, 28 May 2011 13:02:58 +1000, XXXXXXXXXXXXXXXXXXXXX wrote:
> Hi - could I please have a response to the below?
>
> -----Original Message-----
> From: XXXXXXXXXXXXXXXXXXXXX
> Sent: Monday, 23 May 2011 8:17 AM
> To: 'TiVo Support'
> Subject: RE: [Enquiry ID #XNL-44467-942] Welcome to the TiVo Support
> Site - Email an Expert Submitted
>
> Thanks - to confirm though, will taking this action - specifically, unplugging the expander and running the TiVo for an hour which will make it record favourites etc. - not cause me to lose the programs already recorded and stored on the expander?
>
> -----Original Message-----
> From: TiVo Support [mailto:support@mytivo.com.au]
> Sent: Sunday, 22 May 2011 7:13 PM
> To: XXXXXXXXXXXXXXXXXXXXX
> Subject: Re: [Enquiry ID #XNL-44467-942] Welcome to the TiVo Support
> Site - Email an Expert Submitted
>
> Hi,
>
>
> Apologies for the difficulty you are experiencing. Please try the following steps (if you haven't done so already):
>
> - Perform a hard reset, this is when the TiVo is unplugged from the power for at least 6 hours.
>
>
> - Plug the TiVo Back in with only the power and the av connection to the TV (ie no wireless or ethernet, antenna or expander drive), if possible directly to a wall socket (or a different wall socket) and using the yellow composite video cable.
>
>
> - Leave the TiVo on for at least 1 hour to see if the TiVo will reach the TiVo Central menus.
>
>
> We hope this response has been of assistance and as a valued customer we appreciate your feedback.
>
> For any future enquiries related to this issue please reply to this message leaving the reference number in the subject.
>
> Regards,
>
> TiVo Support
>
>
>
>
> On Fri, 20 May 2011 05:39:33 +0000, XXXXXXXXXXXXXXXXXXXXX wrote:
> > User: XXXXXXXXXXXXXXXXXXXX
> > Email: XXXXXXXXXXXXXXXXXXXXX
> > Category: Setup and Install
> > TSN: 663 0001 8029 BE56
> >
> > Tivo unit slow
> > Hi - my Tivo unit has gotten really slow for the past 2 days. I have
> > resterted the unit twice and it makes no difference.
> >
> > Navigating the menus is a painful process, I have up to a 5-second
> > delay between selecting a menu item and a transition occurring to
> > the next screen menu.
> >
> > Please advise - there are no articles in your support articles
> > talking to this issue.
> >
> > Thanks, Peter"