thanks Darren - couldn't agree more. I did go to a different Dick Smith store and complained and found a helpful staff member.

I suspect DS may have some support arrangements with Hybrid because the guy came back to me with an email address of a support tech at Hybrid. "Just email him with the details and he should fix it up' was what the DS staffer said.

Have done that, yesterday.

Will give them a few days.

Here's hoping.

Thanks again for the support - and for all those folks out there that are reading this, it just takes on of you to contact 'A Current Affair' or similar, it gets aired on TV once and everyone will come out of the woodwork making a class action against Hybrid a real possibility. It looks like my issue may be solved so someone else out there should really get stuck in, 'coz' really, customers should not have to put through hoops to get basic levels of service.

regards
Adam