Quote Originally Posted by CParrill View Post
Burnie, Good idea. I took the Tivo back to Harvey Norman this morning. They told me they couldn't accept broken Tivos back and I would have to work through the Tivo.com process. After telling them that the Tivo process was totally unsatisfactory and telling them that I was reporting my experience in the forums, they did offer to contact Tivo for me on Monday. This is not the help I wanted (I wanted a replacement machine) but I won't turn down the help.

A second weekend without Tivo.
Still up to them

I find walking into the middle of the store as often as you can (every day?) and saying how totally pissed off you are (at the top of your voice) usually gets a result (3 days max)
.