service unavailable- on first set up call

I am trying to reconnect my Tivo after almost 2 years of being away from Australia. Tivo was working well earlier including after the change of emulator in 2008. Oz Tivo image - version 3 revision 1.6.2.

Internet provider- Westnet
Connected ADSL Ethernet port
Saw the message screen in TIVO to note the message for new web address
logged onto web tivo to change tivo to maintenance mode
Went through the set up and reached first set up call. Tivo goes from connecting to preparing to call to connecting, but then it reverts "service unavailable". Only once it went to "done" on connecting, but it faltered again on downloading where it reverted "service unavailable"

My tivo web address is http://192.168.1.38/

is this related with Westnet as the ISP. Any help you can give would be much appreciated. Many thanks.

Mahim

It sounds to me like the call is being interrupted, although it usually only takes a few seconds to actually download the data on broadband. Do you have a reliable ADSL connection?

yes, ADSL connection is very good and strong, no issues. Appreciate any assistance you can give. Would the logs on webtivo have any info ? Mahim

Quote:

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Originally Posted by Skolink

It sounds to me like the call is being interrupted, although it usually only takes a few seconds to actually download the data on broadband. Do you have a reliable ADSL connection?

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Someone on the mailing list just discovered the problem he had was with the latest firmware in his Netgear ADSL modem/router.
Also have you turned off Emuproxy and switched to emulator port 9090?

How do I turned off Emuproxy and switched to emulator port 9090? I am quite a newbee as you can see. Thanks for your advise.

Quote:

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Originally Posted by Skolink

Someone on the mailing list just discovered the problem he had was with the latest firmware in his Netgear ADSL modem/router.
Also have you turned off Emuproxy and switched to emulator port 9090?

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Download Tera Term Pro v3.1.3 from here http://www.ayera.com/teraterm/
Telnet in to your TiVo (192.168.1.38) default port. username is blank, password is probably oztivo if required
at the prompt type (press Enter after each line)
cd /etc
rw
joe oztivo.conf
change the line port=80 to port=9090. Hit Cntrl+k then x
joe sysinit.conf
change the line use_emuproxy=YES to use_emuproxy=NO. Hit Cntrl+k then x
if sysinit.conf is empty you to exit Joe and type cp ./default.sysinit.conf ./sysinit.conf then edit sysinit.conf as above.
ro
reboot
that should be it.

Networking experts,
Appreciate your help ! Could my problems on first call be related with ADSL provider is Westnet ? Many thanks for your input. Mahim

Quote:

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Originally Posted by Mahim

How do I turned off Emuproxy and switched to emulator port 9090? I am quite a newbee as you can see. Thanks for your advise.

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I did post instructions but that post has not shown up (I did get a message saying it was held pending approval)

Will try again:
Download Tera Term Pro v3.1.3
Telnet to your TiVo IP address
Type the following commands in bold at the prompt
cd /etc
rw
joe oztivo.conf change the line port=80 to port=9090
hit Cntrl+k then x to save and quit
joe sysinit.conf change the line use_emuproxy=YES use_emuproxy=NO then Cntrl+k x
ro
reboot

Thanks for your response.

have tried to telnet with Tera Term Pro & Putty from PC, using ports 21, 23, 80 & 8080, but unable to connect. For some reason now I am unable to connect via Tivoweb as well. Tivo is in Maintenance mode as done on webtivo earlier. have disconnected from power a few times.

If I try to ping 192.168.1.38 from C prompt, get a response back from 192.168.1.34 destination host unreachable. Packet sent 4, received 4.

Any help you can give would be much appreciated. many Thanks.

Is there anyone around Sydney who can check the tivo out for me. Mahim

Maybe your TiVo now has a different IP address (from the DHCP server on your router).

Hi,
Found the new IP address through remote control code Clear-1-Clear, Telnet successfully with Tera Term- Changed port to 9090 and saved the new conf.
However, unable to do " joe sysinit.conf change the line use_emuproxy=YES use_emuproxy=NO then Cntrl+k x ".

On command : joe sysinit, it returns processing '/hack/root/.joerc'...done, but no option to change the emuproxy

My Oz version is 1.6.2 - 20081005

have on a few occasions have got a successful connection during first call, but it fails on downloading section.

I am using a 7 meter long cable from ADSL2 router, would the long length be an issue & or my ADSL provider is Westnet can this be an issue ??

Any help you/other networking experts can give would be much appreciated. thanks.

Hope I can get it connected soon.

Mahim

Hi, I'm glad you managed to edit oztivo.conf. I was listing the commands from memory, I may have go the syntax wrong for the sysinit.conf file.
Type ls once you are in the /etc directory, to see what files are there. You may need to issue the command cp ./default.sysinit.conf ./syinit.conf to copy the default config file to the editable one. The ./ means 'this directory' that you are currently in.
Also try joe /etc/sysinit.conf to make sure it is looking in the correct location.

Ethernet cables can be up to 100m long. Don't know about your ISP, you reckon the connection is solid, but they may be doing some transparent caching that could stuff things up. Changing to port 9090 and turning off emuproxy should solve your problems though.

Hi Skolink,
Thanks for your feedback. I have tried to amend sysinst.conf using your guidance and reading the information on proxy available on OZtivo. Seems I am close, but it is still not working. Connection is sucessful, but download fails.

Please see below for Teraterm file. Hope this is able to give some cluse as to what I am doing wrong.
Many Many thanks for your assistance. Mahim

[TiVo [p0] /etc]# rw
File system is now READ/WRITE.
[TiVo [p0] /etc]# cp ./default.sysinit.conf ./syinit.conf
cp: ./default.sysinit.conf: No such file or directory
[TiVo [p0] /etc]# Is
bash: Is: command not found
[TiVo [p0] /etc]# joe /sysinit.conf
Processing '/hack/root/.joerc'...done
IW /sysinit.conf Row 1 Col 1 0:03 Ctrl-K H for help
New File
--------------------------------------------------------------------------------------------------------------------------------------
File system is now READ/WRITE.
[TiVo [p0] ~]# joe /etc/tclient.conf
Processing '.joerc'...done
( There is gap of a few lines)
IW /etc/tclient.conf Row 36 Col 1 11:41 Ctrl-K H for help
# (i.e. the default port).
# phone_number This is the full phone number to dial, minus any
# prefixes defined by the phone options screen
# svr_addr This is the Ip Address of the service to connect to
# svr_port This is the TCP port number of the service to
# connect to
# ppp_user This is the username to connect to the ppp modem
# ppp_pass This is the password to connect to the ppp modem
# radius_domain This is the radius domain to put after the generated username.
# If ppp_user is set then this will have no effect.

#
# This is the default port, it's values come from Addr.itcl not here
#
000:
# Dennis' Emulator
126::66.23.218.193:80:::
# This is for the server emulator on minnie. Trouble if your ISP blocks HTTP .9
127::65.49.60.197:9090:::

# This uses emuProxy2 to avoid problems with transparent proxy. Thanks Tim!
#127::127.0.0.1:8000:::

Skolink & other networking gurus,

Your help/advise on would be much appreciated. Thank you. Look forward to some input. Mahim

The command is LS (but lower case) to list files.
Sorry the correct file name is dflt_sysinit.conf so the commands you want to enter are
cd /etc
cp ./dflt_sysinit.conf ./sysinit.conf
joe sysinit.conf

and the line to change is emuproxy_enable="YES" to emuproxy_enable="NO"
Hope that works better,

Thanks SKolink,

have done as suggested in your last message & changed emuproxy_enable="YES" to emuproxy_enable="NO"

However, now during the first call, while "connection" is successful, but then downloading goes on for a long time and then I get a message "call interrupted"

Appreciate your advise on how I can get the first call working. Many thanks.

Please advise if this issue is related to Westnet service provider ? Does TPG ADSL-2 work better with Tivo, wonder, if I should change to TPG, I am out of contract. Thanks for your comment.

It really does sound like their is something flaky about your network or internet connection. Changing ISPs won't make any difference since you will still be using the same line, modem, and DSLAM at the other end. If you upgraded your modem though you might get a more stable connection. Have you got filters fitted to your phones?
Can you get any connection stats from your modem?
If your TiVo has had a PAL tuner fitted, and you have it plugged into an aerial, it could be that the RF output channel is clashing with a broadcast channel, and causing network problems.
Do some internet tests to see if they show up packet loss. On your PC you could try ping -n 100 oztivo.net and see what you get. Should be about 95%-100%

Thanks. Ping stats - 98%. i am using a Zyxel modem. I can log into my modem and it allows various diagnostics and although I have not changed anything on it. My telephone line does have filter, but there is noise on the phone (which goes away when ADSL is disconnected).

Earlier based on "How to bypass "transparent" proxy servers that break daily calls have done following

quote
edit /etc/oztivo.conf : change emulatorport=80 to emulatorport=9090 and
edit /etc/tclient.conf: change the line starting with #127::65.49.60.197:80::: and change it to 127::65.49.60.197:9090::: then change the line with 127::127.0.0.1:8000::: to #127::127.0.0.1:8000:::
unquote

During first call - connection changes from preparing to call, connection, (sometime) adjusting time to Done, but Downloading fails "call interrupted" after going on for a long time.

Is it possible to allow extended time for downloading, shall I try to take tivo and see if it works at a friends place or is dial up set still available to use.

Many many thanks for your continued support. Mahim

Just to rule out your network and internet, could you possibly take it to a friend's house and plug it into their TV and internet?
I don't know enough about how the software works to dig any deeper, and suggest further diagnostics. If it were me, I probably would have reimaged the HDD by now, assuming I had screwed something up.