by, 02-09-2010 at 07:59 PM (99602 Views)
As an otherwise satisfied TiVo user, I must warn other users to be extremely cautious before responding to ‘Special Offers’ from TiVo Australia.
In August 2010 I received an e-mail offering a great deal on ‘Expanding my TiVo family’. A second TiVo was offered at a discount of $100, and TiVo stated they would ‘throw in’ a Bonus Wireless Adapter and a Home Networking Package with a combined value of $168.
When responding, I followed TiVo’s order instructions precisely, but when the second TiVo was delivered, there was no ‘Bonus’ included. Fifteen e-mails to TiVo’s ‘Customer Service’ area received either no response (other than automated receipts), and on one occasion an enquiry as to whether I had used their ‘special code’, of which I was unaware. After two weeks of e-mails, I have received no satisfactory response, and I would caution fellow TiVo users against what must appear to be false, misleading and deceptive ‘bait-advertising’. A complaint is being lodged with the NSW Fair Trading Department, but I do not expect any resolution.
As a further caution, TiVo added to the advertised discounted price of the second TiVo G ods and Services Tax of $56.73 and Freight of $25.00, so their resulting price was only $75 less than Dick Smith’s RRP. Buying from a retailer would probably have gained a discount of this amount, and would also have avoided my waiting at home for two days in anticipation of the stated ‘approximate’ delivery date which needed a signed receipt.
“Caveat Emptor’ was the old warning, and is still very applicable today!