http://forums.oztivo.net/blog.php This is a discussion forum powered by vBulletin. To find out about vBulletin, go to http://www.vbulletin.com/ . en Fri, 18 May 2012 11:02:13 GMT vBulletin 60 http://forums.oztivo.net/images/misc/rss.jpg http://forums.oztivo.net/blog.php http://forums.oztivo.net/entry.php?3-TiVo-resolved Tue, 14 Sep 2010 05:53:49 GMT After giving up on TiVo honouring their 'Bonus Offer', I have just received a pleasant and apologetic email from TiVo telling me that the missing 'bonus offer' had inadvertently been omitted from their shipment, and is being mailed. Better late than never! Customer care does exist...eventually! ]]> Woonalee http://forums.oztivo.net/entry.php?3-TiVo-resolved http://forums.oztivo.net/entry.php?2-TiVo-WARNING Thu, 02 Sep 2010 10:59:42 GMT As an otherwise satisfied TiVo user, I must warn other users to be extremely cautious before responding to ‘Special Offers’ from TiVo Australia. In August 2010 I received an e-mail offering a great... As an otherwise satisfied TiVo user, I must warn other users to be extremely cautious before responding to ‘Special Offers’ from TiVo Australia.
In August 2010 I received an e-mail offering a great deal on ‘Expanding my TiVo family’. A second TiVo was offered at a discount of $100, and TiVo stated they would ‘throw in’ a Bonus Wireless Adapter and a Home Networking Package with a combined value of $168.
When responding, I followed TiVo’s order instructions precisely, but when the second TiVo was delivered, there was no ‘Bonus’ included. Fifteen e-mails to TiVo’s ‘Customer Service’ area received either no response (other than automated receipts), and on one occasion an enquiry as to whether I had used their ‘special code’, of which I was unaware. After two weeks of e-mails, I have received no satisfactory response, and I would caution fellow TiVo users against what must appear to be false, misleading and deceptive ‘bait-advertising’. A complaint is being lodged with the NSW Fair Trading Department, but I do not expect any resolution.
As a further caution, TiVo added to the advertised discounted price of the second TiVo G ods and Services Tax of $56.73 and Freight of $25.00, so their resulting price was only $75 less than Dick Smith’s RRP. Buying from a retailer would probably have gained a discount of this amount, and would also have avoided my waiting at home for two days in anticipation of the stated ‘approximate’ delivery date which needed a signed receipt.
“Caveat Emptor’ was the old warning, and is still very applicable today! ]]> Woonalee http://forums.oztivo.net/entry.php?2-TiVo-WARNING http://forums.oztivo.net/entry.php?1-Lightning-strike Thu, 07 Jan 2010 20:25:23 GMT Well, woke up in the morning and the TiVo wasn't working.

Further investigation (using the channel signal strength monitor in the TiVo menu) revealed that there was no digital signal coming in, and I could pinpiont the time rather well by tracking which suggestions had been recorded at what time. Had our TiVo died?

Analogue channels on the TV were working, apart from Prime which was missing. A visual check on the roof showed the ariels (VHF and UHF) looked fine, and the neighbours were watching both analogue and digital without problem (so not a transmitter issue).

The missing Prime analogue was the clue - seems that one ariel (VHF?) provides TV1-TV3 analogue, and the other (UHF?) provides Prime analogue and all the digital channels. After the TV Man (tm) climbed up to the roof, it was identified that something (lightning strike? high static in the air?) had fried not only the VHF+UHF combiner box, but also the distributor box in the attic which splits the ariel to the 4 points around the house. Very fortunately, the Signal booster, TV and TiVo were unaffected by this - anything that could take out the first two boxes in the chain could easily knock out the TiVo tuner as well, I'd have thought.

Cost to fix - $250, for replacement units, callout and labour. All done just in time for the evening TV shows. Might be an idea to get a surge protector in the line to protect the TiVo in the future?

Strangely, I remember no electric storm that night, although it could just be a high static in the air or something. I have the broken units for investigation but not much I can do with them anyway. ]]> CheshireCat http://forums.oztivo.net/entry.php?1-Lightning-strike