After giving up on TiVo honouring their 'Bonus Offer', I have just received a pleasant and apologetic email from TiVo telling me that the missing 'bonus offer' had inadvertently been omitted from their shipment, and is being mailed. Better late than never! Customer care does exist...eventually!
As an otherwise satisfied TiVo user, I must warn other users to be extremely cautious before responding to ‘Special Offers’ from TiVo Australia.
In August 2010 I received an e-mail offering a great deal on ‘Expanding my TiVo family’. A second TiVo was offered at a discount of $100, and TiVo stated they would ‘throw in’ a Bonus Wireless Adapter and a Home Networking Package with a combined value of $168.
When responding, I followed TiVo’s order instructions precisely, but when the second